Frequently Asked Questions


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1What value can Ace Chat add to my website?
You can have the ability to proactively capture website visitors and welcome them into your business by simply adding live chat to your website. The Ace Chat experience offers an opportunity to convert your web visitors into long term customers through the initial relationship we can build during a chat.
2How many pages of my site can I put live chat on?
EVERY PAGE! We want to be available to serve your site visitors on as many pages as possible!
3Why should I choose Ace Chat over competitors?
We are committed to providing excellent customer service to EVERY person we interact with. Because we are an extension of your online presence, we know you expect every incoming chat to be handled by a HIPAA-certified Ace Pilot with the perfect balance of warmth and professionalism. At no time will you ever been outsourced to a call center or overseas.
4Do I have options regarding live chat service times and pricing?
Of course! We offer three options to best suit your current needs. Learn more about our Monthly Options!
5Is there a contract term?
There is no long-term commitment for live internet chat service. We are confident you will find us to be a valuable support asset to your team at the office, your marketing campaign and client retention. Should you decide we are not the right fit for you, simply notify us in writing 30 days before you would like to cease services. We look forward to the opportunity to earn your trust!
6How do you know what to say about my business?
When you select us for your internet chat service needs, we comb your website and compile information prior to contacting you at a pre-selected time for a telephone conference. During this meeting, we will learn more about the personality of your business and understand the needs of your site visitors. Next, we train our chat pilot team to be a knowledgeable and proficient extension of your office!
7How do I get started?
We are ready to serve you! Visit our Get Started page and complete the online form. We will work directly with you and your webmaster, and we can have Ace Chat functioning on your site within 10 business days!
8Is this compatible with my existing website?
Ace Chat is easily integrated into any site or CMS which accepts HTML coding. Although it sounds technical, implementing code is easy and we can work with your webmaster directly!
9Can I speak with you directly?
Absolutely! Please contact us in Denver, Colorado at 720-722-0223.
Or if you prefer email, we invite you to send your question to
10Do you outsource your business overseas?
We are proud to be a US based company providing jobs here in America! We never outsource overseas or refer your site visitors to a call center. Each incoming chat is handled with warmth and professionalism by a trained Ace Chat Pilot.