At Ace Chat - Your Business is Our Business
We pride ourselves on serving the companies we work with to the best of our ability. We work to educate our staff on your company to ensure we offer your customers and potential customers the most personal and professional customer service possible. Since 2011 we have supported a wide range of businesses throughout the United States.
Dentistry, Cosmetic Dentistry and Medical Practices
Your website is the face of your medical practice, and the first impression you offer to your patients. Yet for a busy medical practice, providing customer support and service over the web is not only difficult, it can detract from the service on-site.
Ace Chat allows you to focus on your patients in the office, while extending a personal presence to your website. Your patients and potential patients can reach out to us through live chat, have general questions answered, and obtain confidential, empathetic service - just as they would in your office.
In the technology age, a personal touch on the web can draw in new patients and make existing patients feel truly cared for and valued.
Attorneys and Professional Services
Your company requires quick responses to appointment availability, questions about consultation prices and specifics. Your clients are often working on a tight schedules, or are in urgent circumstances.
A professional Ace Chat Pilot can greet yours clients, assess their needs, and share their concerns with you promptly. Ace Chat will streamline the needs of your incoming clients, allowing your in-office team to work more efficiently on new leads.
The prompt, professional and caring atmosphere of your office will extend onto your website, maximizing the potential of your services.
Any and Every Business Under the Sun
Deeply committed to the entrepreneurial spirit of America, Ace Chat is dedicated to learning about and supporting your company. From providing support for karate schools, to marketing companies, to business directories, to restaurants, to flooring warehouses, to home inspectors, and everything in between, Ace Chat is eager to learn the ins and outs of your company.
The beauty of Ace Chat is that we can customize our service to you, exactly the way you customize your service to your customers. Our goal is to ensure your website visitors experience the culture and atmosphere of your company each time they click onto your website.
Our commitment to quality customer service allows us to...
- Provide support for your office staff by assisting online web traffic
- Increase user satisfaction by engaging visitors through live chat
- Extend the time your practice is “open” by expanding online service hours
- Direct and assist with website navigation
- Answer general questions about your business
- Share information pertinent to your visitor's needs
Our unique approach to live chat includes ...
- Designing a personalized chat database for your business
- Creating a customized, proactive chat invitation
- Monitoring your website during preselected hours
- Developing an immediate rapport during chats
- Ensuring that web visitors feel welcomed and cared for
- Relaying information from chats with your in-office team
- Piloting new leads to your office via immediate email
- Maintaining contact with your team at the office